At Ramda, we are dedicated to safeguarding the privacy of our donors, volunteers, and website visitors. This Privacy Policy provides detailed information about how we collect, use, and protect personal information in accordance with the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). We understand the importance of privacy and are committed to maintaining the trust of our supporters and beneficiaries by handling personal information responsibly and transparently.
Personal Information
When you interact with us, whether by using our website, participating in our events, or making a donation, we may collect personal information which includes but is not limited to:
Personal Identifiers: Such as your name, address, email address, and phone number.
Financial Information: To process donations or purchase services, including bank or credit card details.
Interaction Data: Records of your interactions with us, including communications, donation history, volunteering activities, and responses to our campaigns.
Sensitive Personal Data: Including information about your health, where it is relevant to your participation in our events or volunteering activities.
Technical and Website Usage Information
We automatically collect certain information when you visit our website, such as:
IP Address: To help diagnose problems with our server, and to administer our website.
Browser Type and Operating System: To improve the experience of our website for our visitors.
Cookies and Analytics: To enhance the usability of our website and understand how visitors engage with our content.
We use the information we collect for several purposes, including:
To Process Donations and Transactions: Ensuring the efficient processing of your charitable contributions and purchases.
To Communicate with You: Keeping you informed about our work, campaigns, and how your donations are being used.
To Improve Our Services: Analysing information to improve our website, services, and overall supporter experience.
To Fulfill Legal and Regulatory Obligations: Complying with applicable laws, including financial reporting and compliance with tax laws.
We may share your information with trusted third parties in the following circumstances:
Service Providers: Companies that provide services on our behalf, such as payment processing, website hosting, data analysis, and marketing services.
Legal and Compliance: When required by law, such as for tax purposes or if we are under a duty to disclose your personal data to comply with any legal obligation.
Consent-Based Sharing: We will share your information with other organisations or individuals outside of Ramda when we have your explicit consent to do so.
We ensure that all third parties are contractually obligated to protect the confidentiality and security of your personal data, in compliance with this Privacy Policy and applicable laws.
Your personal information is stored and processed within the United Kingdom or in countries within the European Economic Area (EEA). If we ever need to transfer your data outside the UK or EEA, we will ensure that there are adequate protections in place, in accordance with UK data protection laws.
We take the security of your personal information very seriously. We have implemented robust technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access control, secure software development practices, and regular security training for our staff.
You have several rights concerning the personal data we hold about you:
Right of Access: You can request access to your personal data and obtain a copy of it.
Right to Rectification: If you believe that any information we hold about you is incorrect or incomplete, you can request that we correct or supplement it.
Right to Erasure: You can ask us to delete or remove your personal data in certain circumstances.
Right to Restrict Processing: You have the right to request that we suspend the processing of your personal data.
Right to Data Portability: You can request that we transfer your personal data to another organisation, or directly to you, under certain conditions.
Right to Object: You have the right to object to our processing of your personal data based on your specific situation.
Right to Withdraw Consent: Where we are relying on consent to process your personal data, you have the right to withdraw that consent at any time.
Our website uses cookies to improve your browsing experience, allow you to use interactive features, and support security measures. You can manage your cookie preferences through your browser settings, but please note that some website functionality may become unavailable if cookies are disabled.
We may update this policy periodically to reflect changes in our practices or regulatory requirements. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice.
If you have any questions about this Privacy Policy, our privacy practices, or if you wish to exercise any of your rights, please contact us at 0793943360 or info@ramda.org.uk.
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